Shipping policy

Free standard shipping
We offer free standard shipping on every order to Canada, the United States, the United Kingdom, Australia and New Zealand.

Processing time
Orders are processed within [1–3] business days after payment. Orders are not processed on weekends or holidays.

Delivery time
Once your order has shipped, delivery usually takes [10-12] business days, depending on your location. Delivery times are estimates and can be affected by carrier delays, customs and holidays.

Tracking
When your order ships, we'll email you tracking details where available, so you can follow your package.

Customs, duties and taxes
Depending on your country, your order may be subject to import duties or taxes charged by your local customs office. These are not included in our prices and are the responsibility of the customer.

Shipping address
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address.

Damaged or missing orders
If your order arrives damaged or hasn't arrived within the estimated delivery time, email us at ibtishopofficial@gmail.com and we'll help. See our Refund Policy for details.